§ 28-24. User complaints.

Complaints regarding emergency and ALS pre-hospital care services and/or charges shall be resolved at the lowest possible level. Any person who contends that he/she has received inadequate or inappropriate services or excessive or inappropriate charges shall be directed to attempt resolution of the dissatisfaction by meeting and discussing with the involved person, agency or entity involved. If this effort is unsuccessful, the complainant may file a written complaint with the EMS agency medical director. The EMS agency medical director shall refer the allegations to the service provider or other responsible person for a response within ten (10) county working days. If the matter cannot be resolved to the satisfaction of the complainant and EMS agency medical director, or if a response does not occur within ten (10) county working days, the EMS agency medical director shall submit the matter to an appropriately constituted subcommittee of the EMCC for recommendation or resolution. The EMCC subcommittee shall consist of an unbiased membership constituted to provide adequate professional expertise and consumer protection. If the EMCC cannot resolve the matter to the satisfaction of all parties, the complainant must resort to private legal resources for further resolution of the matter. The EMCC shall provide a response within thirty (30) county working days.

(Ord. No. 4435 § 2, 1991: Ord. No. 4386 § 1, 1991.)